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Customer Support

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • General Info about long-term plans
  • Plans for Israel
  • Plans for EU
  • Plan for USA
  • Technical support
  • Short term rentals
  • Long Term
  • General information
  • Travel
  • Devices
  • Customer Support
  • Existing Orders
  • Kosher
  • Billing
  • New!
+ More

Customer Support

  • Unblock Caller ID
  • What plans does Cellular Israel Offer?
  • How do I fix problems with my order?
  • Why is my number coming up as an Israeli number when I call America; didn’t I get an American number?
  • Phone repairs, warranty and insurance
  • What are the other Israeli providers' terms and conditions?
  • Troubleshooting - My Phone is Not Working, How to fix it.
  • Find your Phone number
  • Transferring a Plan
  • Rental pickup & return policy
  • Keep my number and Special Frequent flyer plans
  • Account Management: The Customer Self-Service Portal
  • Cellular Israel's Terms and Conditions
  • How to change between plans, add data, change your phone number, update plan dates and cancel a line
  • Israeli phones and Phones that work with Cellular Israel's Israeli sim cards
  • How to retain your old phone number on a new SIM/eSim (sim swap) or a new phone.
  • How to Port in or out an Israeli or US phone number and Set up call forwarding
  • Calling cards and Virtual numbers for your phone plan

Popular Articles

  1. Contact & Address information
  2. Account Management: The Customer Self-Service Portal
  3. How to change between plans, add data, change your phone number, update plan dates and cancel a line
  4. How to Port in or out an Israeli or US phone number and Set up call forwarding
  5. APN Settings for Israel and Overseas
  6. All About Kosher Numbers - Is my number kosher?
  7. Troubleshooting - My Phone is Not Working, How to fix it.
  8. Shipping & Pickup Options and Delivery Times
  9. Find your Phone number
  • Cellular Israel
  • Lakewood, NJ
  • 1700 Madison Ave. (inside The Gentech Technology Center)
  • View Details
  • Jerusalem, Israel
  • 2 Bais Yisroel Street
  • View Details
  • Call Center
  • America: 718.289.0195
  • Israel: 072.224.3300
  • UK: 0203.150.0190
  • info@cellularisrael.com
  • Services
  • Phones
  • Internet
  • Landlines
  • Virtual numbers
  • 0 - 4 Months Mobile Rentals
  • 4+ Months Mobile Plans
  • Waze Rentals
  • International Rentals
  • Dealers / walk-in
  • for dealer locations
  • Click here
  • Support
  • Support Center
  • Why use us?
  • Terms & Conditions
  • Where Is My Order?
  • Shipping Policy
  • FAQ
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