How to retain your old phone number on a new SIM/eSim (sim swap) or a new phone.
Learn how to keep your existing phone number when switching to a new SIM card and phone, ensuring a seamless transition without losing any communication.
Written by Yitzchok @CI
Updated at April 24th, 2025
Table of Contents
Please note: We can not track lost phones or sim cards.
Changing Phones (If you are changing phones and want to keep your number)
For details click here →
- Move the sim card from one device to the other.
- Make sure that the sim card is the correct size for the new device (it should be a snug fit).
If the old sim card won't work in your new phone and you need a new sim card, see below.
Israeli SIM card replacement - Sim swap (If you need a new sim card and want to keep your number)
For details click here →
Lost phone/sim card
For details click here →
I lost my phone, could I get my old number on a new sim?
Even if you lost your Israeli phone/sim card, your number/s are still safe. You could keep your current phone number/s by moving them over to a new sim card.
This will cancel your old sim card!
Please come into our store to get a new sim card or pick up a new sim card at one of our dealers or 24 hour pickup locations. Find a location nearest to you here.
If you picked up a sim at one of our dealers or pickup locations you will have to update your account with the new sim card number with one of the below options:
- You could log into your account and update the sim card. See instructions under Specific Plan Changes - “To update your sim card”
- You could contact our customer support team and we will update the sim on your order.
Please note: Activation fees apply.
Moving from a physical sim → eSim, eSim → physical sim or replacing an eSim for a new phone
For details click here →
For information on what an eSim is and how to install please see here
Some new phones have no place for a physical sim card and will only work with an eSim
Esims can't be moved from one device to another.
If you are changing phones and/or you need a different type of sim card please see below.
Physical sim → eSim or eSim →eSim
For details click here →
Please contact us to request the change so we could send you a QR code and change the sim card on your plan.
Please note: Activation fees apply.
eSim → physical sim
For details click here →
Please come into our store to get a new sim card or pick up a new sim card at one of our dealers or 24 hour pickup locations. Find a location nearest to you here.
If you picked up a sim at one of our dealers or pickup locations you will have to update your account with the new sim card number with one of the below options:
- You could log into your account and update the sim card. See instructions under Specific Plan Changes - “To update your sim card”
- You could contact our customer support team and we will update the sim on your order.
Please note: Activation fees apply.
Can I still get my old phone number (from a canceled plan) if I reactivate the service now?
For details click here →
Once you cancel your plan the number goes back to the provider's pool of number and becomes unavailable to us.
It is therefore worth considering freezing your plan for future use, if the number is important to you.