Phone rental pickup:

• Rental device pick-up can be 24 hours before your start date. (Please walk into our Lakewood/Israel location with your order number and they will give it to you.)

Phone returns:

• Rental devices must be returned or postmarked within 24 hours of your end date. 
• The device must be returned to the same location it was received from.
• Rentals that were sent to you in the US via courier need to be returned to our Lakewood Shipping location.
  Address: Cellular Israel 1700 Madison Ave. Unit 30, Lakewood NJ 08701.
• Lakewood drop-off point is Cellular Israel, inside Gentech Technology Center, 1700 Madison Ave. Unit 30, Lakewood NJ 08701.
• Our Israel drop-off point is Cellular Israel, Bais Yisroel 2, Yerushalayim

• Only Israeli rentals could be dropped off in a different location than it was picked up.
  A return to a different location will incur an additional restocking fee of $10.
• Both drop-off locations have a drop-off box outside for 24-hour returns.

SIM card-only rentals:

• Israeli SIM card-only rentals could be picked up after standard processing time (1-2 business days).
• Israeli Sim card-only rentals (for use in Israel) don't need to be returned and should be saved to be reactivated on your next trip (this will save you the hassle of pick-up/shipping).
• EU and US SIM card-only rentals pick-up can be 24 hours before your start date. 
• EU and US SIM card-only rentals must be returned or postmarked within 24 hours of your end date.

Returns and Refunds Policy:

1. Used Equipment: We do not offer refunds for used equipment.
2. Order Processing: Once your order is processed and equipment is purchased, we reserve the right to not accept returns, even if the equipment has not been used. If we do allow a refund, in some cases a restocking fee may apply.
3. Activated Phone Line: Once a phone line is activated, service charges cannot be refunded retroactively, only canceled going forward. Early termination fees may apply for canceled lines.
4. Canceled Orders: Orders canceled before processing will receive a full refund.
5. Delivery Fees: Delivery fees are non-refundable once the delivery has been ordered.