Account Management: The Customer Self-Service Portal
Optimizing Your Customer Experience with Easy Navigation and Efficient Account Management
Written by Binyomin Biron
Updated at July 27th, 2024
Table of Contents
Welcome to our self-service portal!
Explore the self-serve features designed to enhance your experience with us!
[Step-by-step instructions below]
How to log into your account
For details click here →
- Log into your account here with your email on the account and password.
- Forgot Your Password? Click "Forgot password?" and follow the provided instructions. - Now you can place orders or use any of the self-serve features below
Track Your Order
For details click here →
With logging in to your account
- Log into your account here
- Forgot Your Password? Click "Forgot password?" and follow the provided instructions. - Hover over your name (top right) and choose My Orders
- Click View Order on the order you are tracking
- click ORDER SHIPMENTS
- under the Shipment # click Track this shipment
As a guest (no logging in)
- Click here
- Fill out the fields and click continue
- Click ORDER SHIPMENTS
- Under the Shipment # click Track this shipment
Contact Customer Service
How to create a support ticket
- Log into your account here
- Forgot Your Password? Click "Forgot password?" and follow the provided instructions. - Hover over your name (top right) and choose My Orders
- Click My Support Tickets
- Click Create Ticket
- Fill out all the fields
Make sure to choose the correct department so the request gets taken care of. - Click Submit Ticket
Account Changes
Expand for all account-related actions
Update Name, Email, Password
For details click here →
- Log into your account here
- Forgot Your Password? Click "Forgot password?" and follow the provided instructions. - Hover over your name (top right) and choose My Orders
- Click My Profile
- Change the name/mark the checkbox with the action you want to do.
- Make the change
- Mark Recaptcha
- Click Save.
Change Add or Edit Shipping/Billing Address
For details click here →
- Log into your account here
- Forgot Your Password? Click "Forgot password?" and follow the provided instructions. - Hover over your name (top right) and choose My Orders
- Click Address Book
- Click Edit to change an existing Address or Click Add New Address.
- When adding a new address check the relevant boxes to set as default address for Billing and/or Shipping.
- Click Save Address.
Add/update Credit Cards for your account
For details click here →
- Log into your account here
- Forgot Your Password? Click "Forgot password?" and follow the provided instructions. - Hover over your name (top right) and choose My Orders
- Click Stored Payment Methods
- Click Update Card On Account
- Fill in the card details
- Check off the correct plan/s you want to update the card for
- Mark Recaptcha
- Click Save Card
Add additional email addresses for your account
For details click here →
- Log into your account here
- Forgot Your Password? Click "Forgot password?" and follow the provided instructions. - Hover over your name (top right) and choose My Orders
- Click My Profile
- Click Add New Email
- Fill in details
- Choose notifications options
- Click Save Email.
Specific Plan Changes
Expand for specific plan changes
Update your sim card
For details click here →
- Log into your account here
- Forgot Your Password? Click "Forgot password?" and follow the provided instructions. - Hover over your name (top right) and choose My Plans
- Select the order number that you wish to update
- Click Manage Plan
- Fill in the new sim card number
- click Save.
The plan will provisioned automatically within a few minutes and you will get an email with your phone numbers and new sim number.
Change the start or end date of a plan
For details click here →
- Log into your account here
- Forgot Your Password? Click "Forgot password?" and follow the provided instructions. - Hover over your name (top right) and choose My Plans
- Select the order number that you wish to update
- Click Manage Plan
- Choose the correct start and/or end date
- Click Save.
Voicemail setup
How to turn on/off or to change language to Hebrew/English for Voicemail
- Log into your account here
- Forgot Your Password? Click "Forgot password?" and follow the provided instructions. - Hover over your name (top right) and choose My Plans
- Select the order number that you wish to update
- Click Plan Settings
- Toggle the voicemail and/or language button
- Click Update Plan.
APN Settings
How to get a notification with APN settings (if internet/data is not working)
- Log into your account here
- Forgot Your Password? Click "Forgot password?" and follow the provided instructions. - Hover over your name (top right) and choose My Plans
- Select the order number that you wish to update
- Click Plan Settings
- Click Send APN
Check minutes/data usage
For details click here →
- Log into your account here
- Forgot Your Password? Click "Forgot password?" and follow the provided instructions. - Hover over your name (top right) and choose My Plans
- Select the order number that you wish to update
- Click Plan Settings
- Click X2one Usage
Set up/cancel Call Forwarding
For details click here →
How to set up Call Forwarding
- Log into your account here
- Forgot Your Password? Click "Forgot password?" and follow the provided instructions. - Hover over your name (top right) and choose My Plans
- Select the order number that you wish to update
- Click Plan Settings
- Click Call Forwarding
- Fill in the phone number to forward to
- Click Update
How to Cancel Call Forwarding
- Log into your account here
- Forgot Your Password? Click "Forgot password?" and follow the provided instructions. - Hover over your name (top right) and choose My Plans
- Select the order number that you wish to update
- Click Plan Settings
- Click Call Forwarding
- Click Reset
- Click Update
View Order History
How to access a comprehensive history of your past orders
- Log into your account here
- Forgot Your Password? Click "Forgot password?" and follow the provided instructions. - Hover over your name (top right) and choose My Orders
- To see details of a specific order click View Order
If you want to check up details of a specific order without logging in to your account:
- Click here
- Fill out the fields and click continue
If you need assistance, please contact us