Contact & Address information
How can I reach out to Cellular Israel?
Written by Yisroel Biegeleisen
Updated at November 19th, 2024
Table of Contents
Cellular Israel contact info and Addresses
Customer support and sales contact info
For details click here →
Customer service hours:
Sunday - Thursday, 2:30 AM - 3:30 PM EST and 9:30 AM - 10:30 PM Israeli time.
For assistance, please call us at the following numbers:
- 718-289-0195 (US)
- 072-224-3300 (Israel)
- 0203-150-0190 (UK).
- 33-1-76-23-94-12 (France)
You can also send us a ticket here.
For emergency technical issues:
Call us 24 hours to reach our after-hours tech team
or
Send us a ticket here (choose Department - Tech).
Store and pickup locations and hours
For details click here →
We have two walk-in store locations
Jerusalem, Israel
Address : Rechov Beis Yisroel 2, Next to the Mir Yeshiva, in the Beis Yisroel neighborhood of Jerusalem.
Hours: Sunday through Thursday from 12 Noon to 7:00 PM.
There is a drop-box outside the store to return rentals after hours
For our locations on Google Maps click here
Lakewood, NJ, USA
24-hourAddress: 1700 Madison Ave. Lakewood, NJ.
Hours: Sunday through Thursday from 11 AM to 6 PM.
There is a drop-box outside the store to return rentals after-hours
For our locations on Google Maps click here
24-hour pickup locations
We have 24-hour pickup locations for Israeli SIM cards.
After picking up the sim card you could place an order on our website and enter the sim number into the order. The order will process automatically and you will receive all the relevant information (order info, phone numbers) via email.
Please see here for our pickup locations.
Worldwide dealers
For details click here →
Dealers: Convenient Locations around the world
Searching for a fast and convenient way to obtain Cellular Israel plans? Our dealers have got you covered! You have the option to personally collect both long-term and short-term plans at our dealer walk-in locations. Whether you require a plan at the last minute, wish to bypass shipping delays, or prefer weekend service, our dealers offer an ideal solution for your needs.
Find a Dealer
To locate a nearby dealer, visit Find a Dealer. You can search by city and state to find the closest dealer and their contact information.
- Please contact the dealer first to make sure they have what you want.
- Cellular Israel is not responsible for our dealers' stock and availability.
- These locations are walk-in only; you cannot order on the website in advance and go pick up.
- For long term plans, there is a $25 USA processing fee.
Interested in Becoming a Certified Cellular Israel Dealer?
If you're interested in becoming a certified Cellular Israel dealer, we'd love to hear from you! Contact us at dealers@cellularisrael.com for more information.
At Cellular Israel, we aim to make getting your plan easy and convenient.
Whether you need a plan in a hurry or prefer in-person service, our dealers are here for you. Contact them for details or visit during their open hours.
Please note: Orders placed online can not be picked up by a dealer location.
We hope this helps you find a convenient solution for your Cellular Israel plan needs!
Contact information for various providers
Israeli cellphone providers
For details click here →
Vaad Harabanim L’Inyanei Tikshoret
Phone number: 025381858
Long-term plans
HOT Mobile
Email: service@HOTmobile.co.il
Phone: *053 from a Hot mobile phone or 053-500-3000 or from abroad: +972-53-500-3000.
Contact # for Prepaid: *6733
Web: www.hotmobile.co.il
Golan
Email: gtpniyot@golantelecom.co.il
Phone: *0058 from a Golan phone or 058-555-5858 or from abroad: +972-58-555-5858.
Cellcom
Email: cellcom_pniyot@cellcom.co.il
Phone: *123 from a Cellcom phone or 1800-052-052/052-9990123 or from abroad: +972-52-9990123
Web: www.cellcom.co.il
Partner (formerly Orange)
Email: orange.pniya@service.partner.co.il
CS Phone: *054 from a Partner phone, 1-800-800-054 / 03-905-4054, or from abroad: +972-3-905-4054.
Tech support: 074-7054033
Chat: https://chatng.partner.co.il/icr/icr.aspx?l=1
Web: http://www.partner.co.il/
Hours: Customer Service/Sales: Sunday to Thursday from 8:00 AM – 4:00 PM, Friday and erev chag 8:00 AM – 1:00 PM
Technical Service: 24 hours
Pelephone
Email: Contact@pelephone.co.il
Phone: *166 from an Pelephone phone or 1-700-500-166 / 050-707-7766, or from abroad: +972-50-707-7766
Chat: http://www.pelephone.co.il/digital/3G/Corporate/CustomerService/chat_live/.aspx
Web: www.pelephone.co.il
Rami Levi
Email: pniyot.cellular@rami-levy.co.il
Phone: 076-888-8600 in Israel, or from abroad: +972-76-888-8600
X2one
X2One-For Sales & Support please call:
Israel: 055-333-5555
US: (929) 388-3888
UK: (020) 8068-3333
Prepaid sims
Sky
Customer service phone #: 073-7685167 or *3610
Cellcom
From your Israeli cellular phone: *778
From landlines: 1800-052-052
From outside of Israel: +972 52-9986646
Hours: Sunday to Thursday from 8:00 AM – 9:00 PM, Friday and erev chag 8:00 AM – 1:00 PM
Pelephone
From your Israeli cellular phone: *166 or *88 Ext. 1 - 3 Hebrew menu but they do speak English
From landlines: 050-7077788, 1-700-558-088
From outside of Israel: +972 50-7077788
Hours: Sunday to Thursday from 8:00 AM – 9:00 PM, Friday and erev chag 8:00 AM – 1:00 PM
Partner Prepaid (BigTalk)
From your Israeli cellular phone: *111 ext. 0
From landlines: 1-800-672643
Hours: Sunday to Thursday from 8:00 AM – 9:00 PM, Friday and erev chag 8:00 AM – 1:00 PM
019 prepaid
From your cellular phone or landlines: 1-800-019-019
Hot Mobile
From your Israeli cellular phone: *6733
From landlines: 053-5003000 or 1800-800-053
Hours: Sunday to Thursday from 8:00am – 6:00 PM, Friday and erev chag 8:00 AM – 1:00 PM
Golan
From your Israeli cellular phone: *0058
From landlines: 1-800-016-058
Landline/VOIP line, Internet and filter providers
For details click here →
Bezeq
Customer service: 199 (from the US +972-180-080-0199 or +9723-727-8199)
Tech Support: 166 (from the US +9723-727-8166)
Bill Pay: 1800-80-2199 (toll-free) or *2199
Hotnet
Phone number: 1-800-106-910 or *6910
WhatsApp contact number: 053-885-6900
Jivetel
USA: 1-845-364-7000 / +1-855-444-JIVE
ISRAEL: 02-540-2120
Netfree
Customer service: 08-914-3143
Techloq
UK: 020 8800 4141
US: (845) 237 5501
IL: 02 560 9770
Email: support@techloq.com
Hadran
Customer service: *3230
US and other international providers
For details click here →
T-mobile
Phone: 1-877-778-2106
Selectel
Phone: 1-877-218-5744
Ultra
Phone: 1-888-777-0446
AT&T
Phone: 1-800-901-9878
Three (UK)
Phone: 44-3333381001