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Yisroel Biegeleisen
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Phone repairs, warranty and insurance
Published December 4th, 2023 by Yisroel Biegeleisen
Warranty for New Phones New phones typically come with a 3-month warranty from the manufacturer. Service Locations The locations where you can have your phone fixed under warranty may vary. Checking Warranty Service Locations If you're unsure about where to fix your phone under warranty, you can contact us to inquire about the service location. Impo
Home Telephone and Internet options
Published December 5th, 2023 by Yisroel Biegeleisen
Home Landlines and Internet Home landlines and wired internet are much more stable than cellphone and Mifi service. If you are having reception issues with your cellphone/Mifi it is advisable to get a landline/home internet. There are many different options for a landline/wired internet. The main 2 are Bezeq and Hot Net. Cellular Israel could set yo
What plans does Cellular Israel Offer?
Published December 4th, 2023 by Yisroel Biegeleisen
Israeli Services Click the link to go to the relevant page. Student / Long Term phone plans Israeli cellphone plans. Most often selected by yeshiva and seminary students for their year in Israel. Tourist / Short Term phone plans Israeli cellphone rentals. Comes with a phone or use your own phone and rent just a SIM card. Prepaid sim card sale and
How Do I Put My Sim Card In My Phone? How To Insert Your SIM.
Published December 4th, 2023 by Yisroel Biegeleisen
Note: SIM cards come in different sizes, with perforated edges that allow you to easily break off the size you need, whether it's standard, micro, or nano. Just pop out the appropriate size for your device! Turn off your phone. For kosher phones Find the SIM slot. The SIM slot is located in a different place in each phone model. It is usually under
Unblock Caller ID
Published December 4th, 2023 by Yisroel Biegeleisen
What is the "Unblock Caller ID" feature in Israel Plans? The "Unblock Caller ID" feature, available for Israel plans, allows users to view the identity of incoming calls, even if the caller has intentionally blocked their Caller ID. It's important to note that this feature may not be effective for all incoming calls.
Israeli phones and Phones that work with Cellular Israel's Israeli sim cards
Published December 5th, 2023 by Yisroel Biegeleisen
Info about Israeli phones You can purchase Kosher phones, Talk and Text phones and Hadran filtered smartphones here. Phones could be found as add-ons to long-term packages. See our long-term plans here. The correct phone type is listed on each package. Note: Israeli Kosher SIMs only work in Israeli-certified kosher phones. Inserting an Israeli Koshe
APN Settings for Israel and Overseas
Published December 4th, 2023 by Yisroel Biegeleisen
Why is the internet/data not working on my phone? If your phone is from abroad, ensure it's unlocked (you can verify by contacting your provider). You may need to manually configure your APN settings for data to function. Here are easy steps to help you with that. Instructions for a Galaxy/Android For details click here → Go to Settings Go to Connec
Do you sell prepaid sim cards?
Published December 4th, 2023 by Yisroel Biegeleisen
What is a prepaid sim? A prepaid sim is a sim card that you pay in advance for 30 days of service. The sim card is locked to the package added and will not allow any out-of-package usage. Most prepaid SIM card packages allow local calls only. Some packages have no calling and only data. If you run out of minutes or data/internet during the month yo
Transferring a Plan
Published December 4th, 2023 by Yisroel Biegeleisen
Can a Phone Plan be Transferred to Another Person? Phone plan transfer is not supported. We regret to inform you that transferring a phone plan to another individual is not a service we provide. This option is not available due to security and legal considerations. If changes to the account holder or ownership are needed, initiating a new order is t
Rental pickup & return policy
Published December 4th, 2023 by Yisroel Biegeleisen
Phone rental pickup: Rental device pick-up can be 24 hours before your start date. (Please walk into our Lakewood/Israel location with your order number and they will give it to you.) Phone returns: Rental devices must be returned or postmarked within 24 hours of your end date. The device must be returned to the same location it was received from.
Which Credit Cards can I use?
Published December 4th, 2023 by Yisroel Biegeleisen
Online orders: All cards accepted. In-Store purchases, USA rentals, top-ups prepaid: We accept all cards except for Discover cards.
Find your Phone number, Dialing Instructions and Voicemail setup
Published December 4th, 2023 by Yisroel Biegeleisen
What is my phone number? For Israeli plans/rentals For long-term plans your phone numbers are sent to you by email a week before your start date. (Please give 24 hour processing time)If you need the phone numbers sooner, you can change the start date. If you would choose to do this, please contact us to change the start date or change the date on
Short Term Rental options for Israel - Details & Links
Published December 4th, 2023 by Yisroel Biegeleisen
We offer device and SIM card rentals in Israel with varying prices based on the duration of your stay. Please note: The pricing is for the number of days when placing the order. When extending the rental, the customer will be charged at the current plan rate regardless of a change in tier The minimum rental period is 5 days. Traveling with a stopov
Kosher (talk-only) long-term plans
Published December 4th, 2023 by Yisroel Biegeleisen
Cellular Israel proudly offers specialized plans for our valued Kosher users, including Yeshiva and seminary students, as well as newly married couples, embarking on their Israel journey for 4+ months. Keep in mind some Yeshiva and Seminaries require specific plans and devices. Please check with your Yeshiva or Seminary to confirm. See your institut
Contact & Address information
Published December 4th, 2023 by Yisroel Biegeleisen
Cellular Israel contact info and Addresses Customer support and sales contact info For details click here → Customer service hours: Sunday - Thursday, 2:30 AM - 3:30 PM EST and 9:30 AM - 10:30 PM Israeli time. For assistance, please call us at the following numbers: 718-289-0195 (US) 072-224-3300 (Israel) 0203-150-0190 (UK). 33-1-76-23-94-12 (France
KPhone - Do We Carry Phones for kPhone?
Published December 4th, 2023 by Yisroel Biegeleisen
We do not sell kPhones.Please see here for KPhone's website. We DO offer plans that work with the kPhones! For details about our kPhone plans click here To view our plans and place an order, please click here.
How to change between plans, add data, change your phone number, update plan dates and cancel a line
Published December 4th, 2023 by Yisroel Biegeleisen
How to make changes to your long-term plans (upgrades/plan type change/adding data) For details click here → Permanent changes to your plan You can upgrade your existing plan, such as: Transitioning between limited and unlimited plans Transitioning between kosher, talk and text and talk, text and data plans Increase Data Allowance: Permanently incre
Troubleshooting - My Phone is Not Working, How to fix it.
Published December 4th, 2023 by Yisroel Biegeleisen
Why does my phone stop working in some places? Just like back home, cell phone networks do not always have perfect coverage. Wireless networks may not reach underground apartments, deep inside some stores (especially supermarkets) and even different inner rooms of an apartment. Identify the issue Try restarting the phone to see if the issue resolve
USA Short-term rentals
Published December 4th, 2023 by Yisroel Biegeleisen
USA rental options Minimum rental is 7 days Please note: Not all devices are available in both our locations Traveling with a stopover in Europe? See our EU stopover sim card here Talk and text rental (available in US and Israel) For details click here → Plan includes: US number Israeli virtual number Unlimited local and international (to Canada
SMS Issues
Published December 4th, 2023 by Yisroel Biegeleisen
Xtra Plans If you have an Xtra plan and texting to a USA or Canada number is not working, please make sure that the number you put in has a +1 before the area code. If you have an Xtra plan with a UK number, please make sure that the number you put in has a +44. If you are still having issues, please contact technical support at 0722243300 or +17182
Minutes and data usage for long-term Israeli plans
Published December 4th, 2023 by Yisroel Biegeleisen
When do my minutes or data restart? For details click here → Each calendar month, your minutes and data usage restart. Xtra plans start again on the 1st of the month. Direct plans start again on the 2nd of the month. For example, if on April 15th you get a plan with 1000 minutes a month, you will have 500 minutes until May 1 or May 2, then have 1000
EU short-term rentals
Published December 4th, 2023 by Yisroel Biegeleisen
EU rental options Minimum rental is 7 days Traveling with a stopover in Europe? We have a 48-hour stopover sim! (available in US and Israel) For details click here → Please make sure your phone is compatible with the network in Europe. Plan includes: UK number Israeli/US virtual number (optional) Unlimited local and international (to USA, Canada, E
I thought the kosher plan includes texting – why can’t I access it?
Published December 4th, 2023 by Yisroel Biegeleisen
All Israeli kosher plans can only make and receive voice calls. Text messaging and emails are disabled both for sending and receiving. If you ordered a Virtual Number with your plan (order here) or want to order one (order here), we offer an option of sending and receiving texts on your Virtual Number that will go to email (for SMS2email see here, o
USA, Canada & Mexico short-term rentals
Published December 4th, 2023 by Yisroel Biegeleisen
US, Canada and Mexico rental options Minimum rental is 7 days Please note: All rental options are available in both our locations Traveling with a stopover in Europe? See our EU stopover sim card here Talk and text rental For details click here → Plan includes: US number Israeli virtual number Unlimited local and international (to UK and Israe
How do I fix problems with my order?
Published December 4th, 2023 by Yisroel Biegeleisen
Encountering issues with your order? Whether you've unintentionally placed the order twice, forgot to apply a coupon code, or have any other order-related concerns, please don't hesitate to reach out to us. You can either respond to the order confirmation email you received or send us an email at info@cellularisrael.com You could also call us at 718
Could I text internationally?
Published December 4th, 2023 by Yisroel Biegeleisen
International texting isn't included in some plans. If you have a plan directly with the Israeli providers, they don't protect you from doing things out of package. Some companies enable international texting and then bill you per text at the end of the month. (That may be a reason for your high bill.) At Cellular Israel, we don't want you to have t
What Network does Cellular Israel use for the phone service?
Published December 4th, 2023 by Yisroel Biegeleisen
Direct plans sit on one of Israel’s major providers, HOT Mobile, offering you stable service through out the county. Xtra leverages the Widely network, functioning seamlessly on both Pelephone and HOT Mobile. This redundancy ensures continuous coverage, particularly in areas where one network may have weaker reception. It comes along with great feat
Why is my number coming up as an Israeli number when I call America; didn’t I get an American number?
Published December 4th, 2023 by Yisroel Biegeleisen
The Xtra plans have an international number that will show up on the caller ID when calling internationally. If you have an Xtra plan and you are having an issue with the Caller ID not showing up properly, please reach out to us. If you have a different plan and you have a American Virtual Number, when you call USA, they will see your Israeli number
What are the other Israeli providers' terms and conditions?
Published December 4th, 2023 by Yisroel Biegeleisen
Terms and condition of the other Israeli providers can be found in the links below: For Hot mobile: click Here For Golan: click here For Cellcom: click here For Partner (formerly Orange): click here For Pelephone: click here For Rami Levi: click here
My phone is in Hebrew! How do I change it to English?
Published December 4th, 2023 by Yisroel Biegeleisen
It depends on the phone and the model. Identify Language Settings: Begin by accessing the language settings on your phone. Since your phone is currently in Hebrew, you may need to recognize the Hebrew words for "language" or "שפה" in the menu. Access Phone Settings: Navigate to your phone's settings. You can usually do this by pressing the center bu
How do I block my number from showing on caller ID?
Published December 4th, 2023 by Yisroel Biegeleisen
To withhold your Caller ID on a call-by-call basis, dial #31# followed by the destination number (for example: #31#0722243300) and then press Call. If you want to block your Caller ID for all outgoing calls, you can usually find this option in your phone's settings. Navigate to your phone settings, look for the "Calls" or "Phone" section, and then l
Shipping & Pickup Options, Order Processing and Delivery Times
Published December 4th, 2023 by Yisroel Biegeleisen
Thank you for choosing Cellular Israel! We appreciate you choosing us for your telecommunication needs. Have a SIM card already? No need for shipping! To activate a long-term plan click here To activate a short-term rental click here Please choose "I already have a Cellular Israel sim card" and fill in the bottom row of digits on your sim card in
About Cellular Israel
Published December 4th, 2023 by Yisroel Biegeleisen
Cellular Israel LLC is your trusted authorized dealer of many cellphone companies, and of the foremost cellphone communication providers in Israel. We specialize in serving the English-speaking market, understanding your unique needs and offering the lowest prices and exceptional service. Our 8 years of strong partnerships with Israeli carriers affo
Why can't I call specific numbers from my cell phone?
Published December 4th, 2023 by Yisroel Biegeleisen
For Kosher phones: The Vaad Harabanim has imposed restrictions on kosher phones, preventing them from calling certain numbers deemed 'inappropriate' for the community. If you believe a specific number should be accessible, please contact the Vaad Harabanim at 02-5381858. For All phones: Cellular Israel plans are for person-to-person calls only. News
Is my phone compatible for use in the USA?
Published December 4th, 2023 by Yisroel Biegeleisen
To check to see if your phone is compatible with US networks, please find the IMEI of your phone, as follows. Please note: AT&T doesn't always work based on the IMEI check. How to find the IMEI of your phone? Enter *#06# on your phone's dial pad. Look on the screen. Check in the setting menu: Android: Go to settings > About phone iPhone: Go t
Reusing Hot Mobile Sim Cards for rentals
Published December 4th, 2023 by Yisroel Biegeleisen
Yes, you can reuse your own Hot mobile SIM card that you got from us in a previous rental/long term plan for a new rental Direct rental if you already have a Hot sim card Please check the type of sim card you have: Kosher Hot Mobile sim cards start 194 Nonkosher Hot Mobile sim cards start 104 or 105 Prices vary depending on how long you plan on bei
Update my credit card for Cellular Israel or Other Providers
Published December 4th, 2023 by Yisroel Biegeleisen
How to update a credit card on my account For Cellular Israel accounts For details click here → To update your credit card details for your Cellular Israel account, you can do so online. Please follow the self-serve directions in Account Changes. For other provider accounts For details click here → Information needed: Phone number Teudat Zehu
International Roaming
Published December 4th, 2023 by Yisroel Biegeleisen
Are you traveling internationally? We offer many options for phone/SIMs service across the world from both our Lakewood and Israel location. We also have EZ Pass, Tablets, MiFi rentals and more. See various options here. Can I make calls from my Israeli phone when I am traveling outside of Israel? NO! DO NOT use your phone out of the borders of Isra
All About Kosher Numbers - Is my number kosher?
Published December 4th, 2023 by Yisroel Biegeleisen
Understanding Kosher Cell Plans and Numbers in Israel In Israel, kosher cell plans have their own prefix. A kosher cell plan consists of a phone and SIM card designed for voice calls only. The phone must display a "Meushar" symbol, and the kosher SIM card will have a kosher number and will only work in a Kosher phone. Kosher Phones Kosher phones are
SMS 2 Email
Published December 4th, 2023 by Yisroel Biegeleisen
SMS 2 Email is a service that provides you with either a USA or Israeli phone number exclusively for receiving incoming text messages. These incoming texts are automatically forwarded to the email address of your choice. This service is particularly valuable for tasks such as banking and ensuring that you stay informed when you don't have a phone w
Activating your Cellular Israel SIM card for a long or short-term plan
Published December 4th, 2023 by Yisroel Biegeleisen
Have an old Cellular Israel SIM card? Most SIMs can be reused! Did you pick up a SIM card from one of our dealers or 24-hour pickup locations? See below for activating/reusing a Cellular Israel sim card Please make sure it is a sim card that says Cellular Israel on it, not Hot Mobile For reusing Hot mobile sims for rentals see here Reusing an Xtr
Keep my number and Special Frequent flyer plans
Published December 4th, 2023 by Yisroel Biegeleisen
Can I freeze (pause) my line? Options when leaving the country with plans to return Option 1 We can move your number(s) to a "keep my number" plan. This will save your number/s for only $5/month. When you are ready to restart an active plan, you will choose from the available plans to move the numbers to. Activation fees will apply. The pricing will
General information about our cellphone long-term plans and short-term rentals
Published December 4th, 2023 by Yisroel Biegeleisen
Accurate pricing could be found on our website, or by clicking on the relevant link below. Long and short term plan types Israeli plans Israeli short-term rentals could be found on our website here For more details click here Israeli long-term plans could be found on our website here For more details click here International rentals USA short-t
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