How to change between plans, add data, change your phone number, update plan dates and cancel a line
Discover how to easily navigate and make adjustments to your phone plan, including changing plans, adding data, updating your phone number, adjusting plan dates, and cancelling a line, all in one comprehensive guide.
Written by Yisroel Biegeleisen
Updated at December 18th, 2024
Table of Contents
How to change between long-term plans (upgrades/adding data)
For details click here →
You can upgrade your existing plan, such as:
- Transitioning between a limited to an unlimited plan
- Transitioning between kosher and nonkosher plans
- Adding data to a plan
To make a change to your plan we will have to cancel your current plan and put in a new order for the new plan you want.
Keep in mind:
- To change plans, there will be an activation fee for the new plan
- The monthly charge will restart on the new plan's start date.
(There will be no refunds on previous charges, even if the monthly charge of the last plan was the day of the change) - The new plan could start as soon as midnight the following day. [To prevent overlap in the plans, you could start the new plan on your next billing date.]
For some changes we will be able to reuse your SIM card, for others, you will need to pick up a new SIM card.
Please note:
When changing between a kosher plan and a nonkosher plan (talk and text or talk, text and data) you will need to change your Israeli number.
When changing between nonkosher plans (talk and text, talk, text and data or changing data amount) you could keep your phone numbers.
See here for our contact information and see our plans here.
If, when establishing a new plan, you choose to cancel the preceding plan, we have the flexibility to waive any applicable cancellation fees for the former plan.
Please reach out to us for further assistance.
How to make changes to an Israeli rental (upgrades/adding data)
For details click here →
Device rentals
- You can not change the plan type
- You can increase the data amount
For sim card rentals you can upgrade your existing plan, such as:
- Transitioning between voice only, talk and text and talk, text and data rentals
- Adding data to a plan
To transition between rental types we will have to cancel your current rental and put in a new order for the new rental you want.
Please note:
When changing between rentals you could keep your phone numbers.
For data add-ons you will be able to choose between the available options.
Please reach out to us for further assistance.
Can I change my Israeli Number or Virtual Number?
For details click here →
To change the Israeli or VN number
- Number changes take up to 1 business day
- You will receive an email with the updated number.
- There is a $25 fee per number.
How to change the start or end date of your Cellular Israel plan/rental
For details click here →
You could call us: USA (718) 289-0195. Israel 072-224-3300
or email us at info@cellularisrael.com
You will need to provide us with a phone number to cancel, order number or email address associated with the order.
You could also log into your account and change the start or end date
For instruction how to do this please see the Customer Self-Service Portal here
Please note:
- You can not change a start date after the plan has started already!
- You can not change an end date of a long-term plan if it passed the new billing date or ended more than 14 before
How to cancel your Cellular Israel cellphone plan/rental
For details click here →
Please note, that for long-term plans you can freeze your line instead of canceling it. Check out this page to see the details.
Please log into your account and set an end date once it has passed the minimum time for the plan/rental. For instructions on how to do this please see the Customer Self-Service Portal here
For further assistance please contact us
You will need to provide us with a phone number to cancel, order number or email address associated with the order.
We are always happy to serve your needs the next time you come!
How to cancel your Israeli provider's cellphone/Bezeq plan
For details click here →
With Cellular Israel's service (in English)
For Hot Mobile and Golan lines
Please provide us with the following information so we can cancel your plan.
Provider information:
- a copy of a bill from the provider
Service fee payment information:
- An email address and full customer name that we will open an account with to charge the service fee
- A credit card number including expiration date and CVV number
- A full billing address with a zip code and a contact number
Note:
- We try our best to cancel the plan ASAP, usually, it takes up to a week, but it's not in our hands.
- You will be charged even if we are not successful in canceling the plan, which b"H usually doesn't happen.
- If the information is incorrect you will only have one try to correct the mistake
- Reminder: you will still get a bill or two depending on the bill date because the line is a post-paid plan.
We are always happy to serve your needs the next time you come!
I paid you to cancel my line with my provider but I still got billed. How come?
When canceling a line, it's crucial to understand that Israeli providers often bill on a postpaid basis. This means they may not immediately charge for the days of service until the cancellation date. Instead, charges are typically prorated and applied at the end of your billing cycle.
Additionally, the cancellation process may take some time, varying by company. It's not uncommon for it to take up to two weeks for the provider to fully process the cancellation. During this period, you may still see one or two charges even after confirming the cancellation.
To ensure clarity, keep a close eye on your billing statements and, if needed, reach out directly to your provider to confirm that the services have been successfully canceled. This proactive approach helps in addressing any discrepancies and ensures a smoother transition after canceling your line.
Directly through the provider's customer service agent (usually in Hebrew)
To cancel your line with other providers (i.e. you are getting billed by another company other than Cellular Israel) you will have to contact the provider directly.
You could find other providers' contact info here.
Cancel by yourself
It is highly recommended to call afterward to confirm that your cancellation request was received and processed.
Golan
Use one of these options:
- In your online account, click “Cancel My Line,” sign the form and fax/email it back to them.
- Call *0058 from a Golan phone or from abroad: 972-58-555-5858
- Email them at gtpniyot@golantelecom.co.il
In the email, specify that you would like to cancel your plan, and make sure to include the telephone number that you would like to cancel, your ID number, and the last 4 digits of your most recent credit card on file. You should receive a confirmation email within a few days.
You can email them in English.
Hot Mobile
Email Disconnect@hotmobile.co.il, or call *053 from a HOT mobile phone, or from abroad: 972-53-500-3000.
In the email, specify that you would like to cancel your plan, make sure to include the telephone number that you would like to cancel, ID number (if you don't have an Israeli Teudat Zehut the ID is 100000009), and the last 4 digits of your most recent credit card on file.
You can email them in English.
Being that we get asked this question so many times we did your research for you.
How do I cancel Meuchedet? (Israeli medical insurance)
For details click here →
We are awesome but we cannot do everything.
We do not have access to cancel this for you. However, since this is a common request, we did the homework for you.
Just email them at TouristJer@meuhedet.co.il send them this form filled out, with a copy of your passport you used when setting it up. That should take care of this.
Looking forward to assisting you with your cellphone service in the future!