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Account Management: The Customer Self-Service Portal

Optimizing Your Customer Experience with Easy Navigation and Efficient Account Management

Written by Binyomin Biron

Updated at July 27th, 2024

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We’ll get back to you as soon as possible.

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Table of Contents

Welcome to our self-service portal! 

Explore the self-serve features designed to enhance your experience with us!
[Step-by-step instructions below]

How to log into your account

For details click here →

  • Log into your account here with your email on the account and password.
      - Forgot Your Password? Click "Forgot password?" and follow the provided instructions.
  • Now you can place orders or use any of the self-serve features below
 
 

 

Track Your Order

For details click here →

With logging in to your account

  • Log into your account here
      - Forgot Your Password? Click "Forgot password?" and follow the provided instructions.
  • Hover over your name (top right) and choose My Orders
  • Click View Order on the order you are tracking 
  • click ORDER SHIPMENTS
  • under the Shipment # click Track this shipment
 
 

As a guest (no logging in)

  • Click here 
  • Fill out the fields and click continue 
  • Click ORDER SHIPMENTS
  •  Under the Shipment # click Track this shipment
 
 
 
 

Contact Customer Service

How to create a support ticket

  • Log into your account here
      - Forgot Your Password? Click "Forgot password?" and follow the provided instructions.
  • Hover over your name (top right) and choose My Orders
  • Click My Support Tickets
  • Click Create Ticket
  • Fill out all the fields
    Make sure to choose the correct department so the request gets taken care of.
  • Click Submit Ticket
 
 

 

Account Changes

Expand for all account-related actions

Update Name, Email, Password

For details click here →

  • Log into your account here
      - Forgot Your Password? Click "Forgot password?" and follow the provided instructions.
  • Hover over your name (top right) and choose My Orders
  • Click My Profile
  • Change the name/mark the checkbox with the action you want to do.
  • Make the change
  • Mark Recaptcha
  • Click Save.
 
 

Change Add or Edit Shipping/Billing Address

For details click here →

  • Log into your account here
      - Forgot Your Password? Click "Forgot password?" and follow the provided instructions.
  • Hover over your name (top right) and choose My Orders
  • Click Address Book
  • Click Edit to change an existing Address or Click Add New Address.
  • When adding a new address check the relevant boxes to set as default address for Billing and/or Shipping.
  • Click Save Address.
 
 

Add/update Credit Cards for your account

For details click here →

  • Log into your account here
      - Forgot Your Password? Click "Forgot password?" and follow the provided instructions.
  • Hover over your name (top right) and choose My Orders
  • Click Stored Payment Methods
  • Click Update Card On Account
  • Fill in the card details
  • Check off the correct plan/s you want to update the card for
  • Mark Recaptcha
  • Click Save Card 
 
 

Add additional email addresses for your account

For details click here →

  • Log into your account here
      - Forgot Your Password? Click "Forgot password?" and follow the provided instructions.
  • Hover over your name (top right) and choose My Orders
  • Click My Profile
  • Click Add New Email
  • Fill in details
  • Choose notifications options
  • Click Save Email.
 
 
 
 

 

Specific Plan Changes

Expand for specific plan changes

Update your sim card

For details click here →

  • Log into your account here
      - Forgot Your Password? Click "Forgot password?" and follow the provided instructions.
  • Hover over your name (top right) and choose My Plans
  • Select the order number that you wish to update
  • Click Manage Plan 
  • Fill in the new sim card number
  • click Save.

The plan will provisioned automatically within a few minutes and you will get an email with your phone numbers and new sim number.

 
 

Change the start or end date of a plan

For details click here →

  • Log into your account here
      - Forgot Your Password? Click "Forgot password?" and follow the provided instructions.
  • Hover over your name (top right) and choose My Plans
  • Select the order number that you wish to update
  • Click Manage Plan 
  • Choose the correct start and/or end date 
  • Click Save.
 
 

Voicemail setup

How to turn on/off or to change language to Hebrew/English for Voicemail 

  • Log into your account here
      - Forgot Your Password? Click "Forgot password?" and follow the provided instructions.
  • Hover over your name (top right) and choose My Plans
  • Select the order number that you wish to update
  • Click Plan Settings
  • Toggle the voicemail and/or language button 
  • Click Update Plan.
 
 

APN Settings

How to get a notification with APN settings (if internet/data is not working)

  • Log into your account here
      - Forgot Your Password? Click "Forgot password?" and follow the provided instructions.
  • Hover over your name (top right) and choose My Plans
  • Select the order number that you wish to update
  • Click Plan Settings 
  • Click  Send APN
 
 

Check minutes/data usage

For details click here →

  • Log into your account here
      - Forgot Your Password? Click "Forgot password?" and follow the provided instructions.
  • Hover over your name (top right) and choose My Plans
  • Select the order number that you wish to update
  • Click Plan Settings
  • Click X2one Usage 
 
 

Set up/cancel Call Forwarding

For details click here →

How to set up Call Forwarding

  • Log into your account here
      - Forgot Your Password? Click "Forgot password?" and follow the provided instructions.
  • Hover over your name (top right) and choose My Plans
  • Select the order number that you wish to update
  • Click Plan Settings 
  • Click  Call Forwarding
  • Fill in the phone number to forward to 
  • Click Update
 
 

How to Cancel Call Forwarding

  • Log into your account here
      - Forgot Your Password? Click "Forgot password?" and follow the provided instructions.
  • Hover over your name (top right) and choose My Plans
  • Select the order number that you wish to update
  • Click Plan Settings 
  • Click  Call Forwarding
  • Click Reset
  • Click Update
 
 
 
 
 
 

 

View Order History

How to access a comprehensive history of your past orders

  •  Log into your account here
      - Forgot Your Password? Click "Forgot password?" and follow the provided instructions.
  • Hover over your name (top right) and choose My Orders
     
  • To see details of a specific order click View Order

If you want to check up details of a specific order without logging in to your account:

  • Click here 
  • Fill out the fields and click continue 
 
 


If you need assistance, please contact us

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