How to Port in or out an Israeli or US phone number and Set up call forwarding
Discover a concise guide on how to seamlessly transfer your Israeli or US phone number in or out of your current mobile network, ensuring a smooth and hassle-free process.
Written by Yitzchok @CI
Updated at November 11th, 2024
Table of Contents
Porting Policy
Porting in and out a number must be for a minimum of 6 months. That means you can’t port in and out your number just for bein hazmanim.
Porting for long-term plans
Porting from other providers to Cellular Israel plans
Porting in Israeli numbers
For details click here →
We can port your Israeli number from almost any carrier in Israel. (If it is with a private company you will have to unlock it before we will be able to port it)
Prepaid phone numbers have more restrictions.
- Porting in a number is free of charge
- Porting takes 24-48 business hours and may take up to two week.
- To port; the number has to be active and port onto an active sim.
How to port in your Israeli number
Porting into an Xtra plan
- Please click here to place an order.
- Make sure to choose the option on the plan for porting in a number.
- Pick up the sim card.
- Once the sim is activated, check that it works in your phone
- Use this link to get a port code sent to your old sim card.
Please make sure your old sim card is in the phone and the phone is on so you will be able to get the code. - Enter the port code into the field for the code on the above link to start the porting process
When the old sim card stops working the number is ported and the new sim will have the number.
Porting into a Direct plan
- Contact us to place an order.
- Pick up the sim card.
- Once the sim is activated, check that it works in your phone
- Give us a call at 072-224-3300 to start the port process
- Please call the port code 0535353800 > it hangs up and calls back > you push 1 then it hangs up
When the old sim card stops working the number is ported and the new sim will have the number.
Porting in US numbers
For details click here →
- Porting in a number is free of charge
- Porting takes between a week and two weeks.
- To port; the number has to be active and port onto an active sim.
How to port in your US number
- Please click here to place an order.
- Pick up the sim card.
- Once the sim is activated, check that it works in your phone
When you're ready to transfer your US number to your Israeli plan and part ways with your US service, follow these steps:
Contact your current provider and gather the following information:
Phone Number to port:
Losing Provider:
Account #:
Transfer PIN:
Billing Address:
Name on account:
Once you have this information, please submit this form here, with the details, and upload your last billing statement.
As part of our service, Cellular Israel will provide you with a temporary US phone number during the approximately 2-week transfer process.
Please ensure the accuracy of the provided information, as each additional attempt will result in a $30 charge.
Porting out Israeli and US numbers
For details click here →
- After 6 months from your start date you can port out your number, there is a $15 processing fee.
- Less than 6 months, there is a $100 processing fee (Besides any cancellation fees)
- Porting takes 24-48 business hours and may take up to two week.
- To port; the number has to be active and port onto an active sim.
How to port out your number
Israeli Numbers
We're sorry to see you go!
To port out your Israeli number you have to first contact Cellular Israel to release the number and to get any relevant information needed from the receiving provider.
We highly recommend porting out through Cellular Israel, by visiting our Israeli store location. This ensures a smoother process and allows us to address any issues that may arise. If the port is done elsewhere, there's a significant risk of it getting stuck, and Cellular Israel won't be able to provide service to assist with the port.
US numbers
- Contact the US carrier that you want to port to.
- Find out what information they will need to port out and let us know.
Porting between Cellular Israel plans
For both Israeli and US numbers
For details click here →
- Please click here to place an order.
- Make sure to choose the option on the plan for porting in a number.
- Pick up the sim card.
- Once the sim is activated, check that it works in your phone
Please call us to assist you with the next step of porting over your number/s.
Porting a number back and forth for short-term
Porting for Bein Hazmanim
For details click here →
For Bein Hazmanim, you could forward your number to a different US number so you could receive your calls.
We can not port out and in for such a short time.
If someone ports out without permission, there is a $30 charge for porting back in within 6 months.
For USA rentals, check out this link here and select the plan you need.
For prepaid phones for the USA, click here.
Porting for Israeli Rentals
For details click here →
We can't port your US number for a short term plan.
We will provide you with a US number and you could request your current provider to forward your calls to the US number we provide.
Setting up call forwarding
Call forwarding from a US phone to our Israeli rental/plan
For details click here →
After ordering a rental/plan with a Virtual Number from us, you can also set up call forwarding from your regular US cell number to this temporary virtual number!
This must be done with your US sim card and cannot be done from your Israeli sim card.
Please note: phone calls will be forwarded but SMS won’t go through.
Follow the instructions for your USA provider to activate and deactivate the call-forwarding feature:
To find the most updated information contact your US provider.
Verizon
- To Enable, dial *72, Virtual Phone Number, #.
- To Disable, dial *73
AT&T
- To Enable, Dial **21*, Virtual Phone Number, #.
- To Disable, Dial #21#.
T-mobile
- To Enable, Dial **21*, Virtual Phone Number, #.
- To Disable, dial ##21#
For long-term plans, we have an option for you to port your US number to become the US number on your plan.
This will help you keep your US number without paying for your US service while you are in Israel.
Your family and friends will be able to call you on the same number they are familiar with.
It could be ported back when you finish the plan.
Please see above for more details about porting numbers.
Call forwarding from an Israeli phone to a US phone
For details click here →
If you have an Xtra plan you could forward both of your phone numbers to a temporary US number when traveling to the US.
You could log into your account and set the call forwarding. See instructions under Specific Plan Changes - “Set up/cancel Call Forwarding”
For assistance please contact us.
We're here to make the transition smooth and hassle-free for you. If you have any questions or need further assistance, don't hesitate to reach out.
Thank you for choosing Cellular Israel for your communication needs!